Contact Us
Got a question about how we rank the biggest sign-up bonuses, spotted an error in one of our reviews, or want to flag something about a casino listed on themissingreel.com? This page covers the ways to reach us and what we can realistically help with.
How to reach the Online Casinos team
The best way to contact us is by email. Send your message to [email protected] and we will do our best to reply within a couple of working days. Please include as much detail as possible — the name of the casino, the bonus or offer in question, and any relevant dates — so we can look into it properly the first time round.
What we can help with
- Corrections to bonus terms, editorial ratings, or offer details shown on our pages
- Questions about how we compare welcome bonuses such as those from Raging Bull, Uptown Aces, or Slots of Vegas
- Feedback on your experience with a casino we've reviewed, positive or negative
- General enquiries about how the site is put together and how our rankings work
- Reports of broken links, outdated information, or technical issues on the site
What we can't do
We're an independent comparison resource, not a casino operator, payment processor, or regulator. That means we're not able to:
- Process deposits, withdrawals, or refunds — these are handled directly by the casino you play at
- Resolve account disputes, verify your identity (KYC), or unlock a locked account
- Guarantee bonus eligibility, approve claims, or override a casino's own terms and conditions
- Provide legal, financial, or gambling addiction counselling
For account-specific issues — a delayed withdrawal, a bonus that didn't credit, or a verification query — you'll need to contact the casino's own customer support team directly, usually via live chat or email from within your player account.
If you're struggling with your gambling
If gambling has stopped being enjoyable, is affecting your finances, or you're worried about your own play or someone else's, please don't wait to reach out for help. Our Responsible Gambling page has information on setting deposit and time limits, self-exclusion programmes, and links to national support organisations that offer confidential help, including for players based in the US.
Before you get in touch about a bonus
Many of the questions we receive relate to welcome offers — how a 410% match works, why a bonus has a wagering requirement, or why a withdrawal took longer than expected. Before emailing us about a specific promotion, it's worth checking the casino's own terms page, since figures like maximum bonus caps, expiry dates, and eligible games vary between operators and can change. If, after checking, something on our site still looks inconsistent with what the casino is offering, we do want to know — that's exactly the kind of correction that keeps our comparisons useful.
Learn more about how we work
If you'd like to understand more about who puts this site together and how we approach reviews, our About Us page has that background. Our Terms and Conditions page sets out how the site itself operates, separate from any individual casino's own terms.
A quick note on commercial relationships
themissingreel.com may earn a commission when readers sign up to a casino through a link on this site. This never decides how a casino is ranked or reviewed — our ratings reflect our own research into bonus terms, licensing, and player experience, not payment from any operator. If you have questions about how a specific ranking was reached, our contact email above is the right place to ask.